Policy
Cancellation & Refund Policy
Last updated: 13 August 2026
At Monu Enterprises, we want you to be satisfied with every order. This policy explains how order cancellations, returns, and refunds are handled.
1. Order Cancellation
- You may cancel an order free of charge as long as it has not yet been dispatched for delivery. To cancel, contact us immediately at +91 6307209107 or monuenterprises511@gmail.com with your order number.
- Once an order has been dispatched, it cannot be cancelled — you may instead raise a return request after delivery as per Section 2 below.
- We reserve the right to cancel an order on our end in cases of stock unavailability, delivery-area limitations, or suspected fraud, and will issue a full refund for any amount already paid.
2. Returns
Because our products are packaged drinking water intended for consumption, returns are accepted only in the following cases:
- The product delivered was damaged, leaking, or tampered with.
- The product delivered does not match what was ordered (wrong item/size).
- The seal was broken or the bottle/jar was visibly contaminated at the time of delivery.
To raise a return request, contact us within 24 hours of delivery with your order number and a photo of the issue. Returns will not be accepted for products that have already been opened/consumed, except in the case of a genuine quality issue.
3. Refunds
- Once a return/cancellation is approved, refunds for online payments are initiated to the original payment method within 5–7 business days.
- For Cash on Delivery orders that are cancelled before dispatch, no charge is made and no refund is necessary.
- Refund timelines beyond our initiation may vary depending on your bank or payment provider (typically an additional 3–5 business days).
- You will receive an email/SMS confirmation once your refund has been processed.
4. Replacements
In case of a damaged, leaking, or wrong item delivered, you may choose a free replacement instead of a refund, subject to product availability in your delivery area.
5. Non-Refundable Situations
- Change of mind after the seal has been broken and the product consumed.
- Delay caused by an incorrect address or unavailability of the customer at the time of delivery.
- Requests raised after the 24-hour reporting window without a valid quality issue.
6. Contact Us
For any cancellation, return, or refund request, please reach out with your order number: